Frequently Asked Questions
Frequently Asked Questions (FAQ)
Find clear, technical, and logistical answers regarding KateDeal marketplace operations, international fulfillment, battery technical integrity, payment security, and supplier onboarding.
1. Ordering, Logistics & Fulfillment
Where does KateDeal ship from?
All international consignments are organized, inspected, and dispatched through the KateDeal Logistics & Operational Hub located in Uzhhorod, Ukraine. Situated immediately adjacent to the European Union border, our logistics hub ensures fast cross-border transit into European postal and express systems, as well as rapid domestic dispatch across Ukraine.
What are your standard handling and delivery times?
Standard catalog orders undergo quality inspection and packaging within 1 to 3 business days. Transit across European destinations typically requires 1 to 20 business days depending on your region. Non-European destinations (United States, United Kingdom, and global) require 10 to 30 business days. Domestic deliveries within Ukraine take 1 to 3 business days via Nova Poshta.
How do I track my shipment?
As soon as your consignment is handed to the logistics carrier, an automated dispatch confirmation containing direct, secure carrier tracking links is sent to your billing email. Registered customers can also monitor shipment progress, dispatch milestones, and invoices inside their customer dashboard under My Account → Orders.
Will I need to pay customs duties or import taxes?
Shipments crossing international borders are subject to the customs regulations of the destination country. For shipments into the EU, UK, US, and other regions, standard de minimis thresholds or local VAT rules apply. Commercial export invoices (CN22/CN23) are attached to all parcels to facilitate expedited border clearance.
2. Energy, Batteries & Technical Standards
How do you guarantee the quality of LiFePO4 cells and lithium batteries?
Unlike unverified dropshipping websites, every batch of LiFePO4 prismatic cells (such as 100Ah, 280Ah, 314Ah) and cylindrical 18650/21700 cells stocked or fulfilled by KateDeal undergoes rigorous quality control. We verify internal AC resistance (IR via 1kHz milliohm meters), open-circuit voltage (OCV) matching, QR code authenticity, and physical casing geometry before packaging.
Are Smart BMS modules compatible with popular inverters?
Our smart Battery Management Systems (BMS) feature configurable communication protocols, including CANbus, RS485, and UART interfaces, alongside Bluetooth BLE telemetry. They interface seamlessly with leading off-grid and hybrid inverter ecosystems (such as Victron, Deye, Growatt, and Voltronic) for automated cell balancing and over-current protection.
What warranty is provided on products sold on KateDeal?
Because KateDeal is a multi-category marketplace, warranties are product-specific and stated on each product listing under the Specifications / Warranty tab. Hardware and electronic units carry commercial manufacturer warranties (typically 6, 12, or 24 months) and EU statutory conformity protections, while consumables and raw materials carry an Initial Inspection (DOA) Guarantee. See our Warranty & Technical Guarantee policy for complete details.
3. Payments & Transaction Security
Which payment methods do you accept?
We accept major international credit and debit cards (Visa, MasterCard, American Express), digital wallets (Apple Pay, Google Pay), and verified secure payment gateways. Regional customers in Ukraine may also utilize direct local banking integrations.
Do you store my payment card details?
Never. All payment processing occurs on encrypted, PCI-DSS Level 1 certified gateway servers via 256-bit SSL connections. KateDeal servers never access, process, or store raw credit card numbers or security CVV codes.
4. Returns & Buyer Protection
What is your return policy?
You have 14 calendar days from delivery to return unused products in their original packaging and factory condition. Once received and inspected at our Uzhhorod hub, refunds are credited within 5 to 14 business days to your original payment method. See our Returns & Refunds policy for complete details.
What should I do if my package arrives damaged?
Photograph the damaged outer carton, the shipping label, and the affected item immediately, then send an email to [email protected] within 48 hours. Our team will file a carrier insurance claim and arrange an immediate replacement or full reimbursement under our Buyer Protection Program.
5. Manufacturing & B2B Vendor Partnerships
Can our workshop or manufacturing facility sell on KateDeal?
Yes. We actively onboard verified Ukrainian and European craft workshops, precision engineering fabricators, and hardware manufacturers seeking high-visibility export channels. Visit our Sell With Us portal or email [email protected] to apply.