Returns & Refunds Policy

Returns, Cancellations & Refund Policy

Effective Date: October 2026

At KateDeal (katedeal.com), client satisfaction and fair commercial practices define our operational philosophy. We maintain a transparent 14-day statutory return framework in alignment with international e-commerce consumer standards and European consumer rights legislation (Directive 2011/83/EU), ensuring that purchases across our diverse catalog can be made with confidence.

1. 14-Day Statutory Cancellation & Return Window

Consumer purchasers possess the statutory right to withdraw from a purchase contract and initiate a return within 14 calendar days from the date carrier tracking confirms final physical delivery of the parcel to the designated delivery address.

2. Return Eligibility & Product Condition Criteria

To qualify for a refund under our standard cancellation protocol, returned merchandise must satisfy strict condition requirements:

  • Original Condition: Items must remain entirely unused, unaltered, undamaged, and free from cosmetic abrasions, assembly marks, mounting wear, or signs of operational use.
  • Complete Original Packaging: Goods must be returned in their original manufacturer packaging, accompanied by all internal cushioning, protective seals, accessories, cables, manuals, and promotional inclusions.
  • Uninstalled Hardware & Electronics: Technical goods, electrical devices, and mechanical components must not have been wired, mounted, soldered, connected to power sources, or installed into larger systems.

3. Non-Returnable & Excluded Product Categories

In accordance with statutory trade regulations and public health standards, the following items are strictly non-returnable once dispatched:

  • Custom-Made & Bespoke Items: Products tailored to individualized customer dimensions, custom fabrication specifications, bespoke finishes, or made-to-order architectural elements.
  • Hygiene & Health-Sensitive Goods: Sealed products that are not suitable for return once unsealed due to health protection or hygiene reasons.
  • Consumables & Perishable Supplies: Opened chemical adhesives, sealants, fluids, resins, unwrapped 3D filaments, or goods with rapid shelf-life expiration.
  • Cut Materials: Raw materials, cables, fabrics, or sheet polymers that have been cut, machined, or trimmed to customer-requested lengths.
  • Digital Content & Software: Downloadable digital products, software activation keys, or electronic gift cards.

4. Step-by-Step Return Authorization (RMA) Workflow

To prevent lost parcels and ensure prompt processing, returns must follow our formal authorization workflow:

  1. Submit Return Request: Email our support desk at [email protected] with your Order ID, proof of purchase, reason for return, and clear photographs documenting that the item and its packaging remain intact and unused.
  2. Receive RMA Documentation: Our support desk will review your submission within 24 to 48 business hours and issue an official Return Merchandise Authorization (RMA) reference containing shipping instructions. Packages returned without an authorized RMA reference cannot be processed.
  3. Secure Repackaging: Place the original manufacturer packaging inside a sturdy outer shipping carton with adequate protective padding to prevent transit damage. Clearly display the RMA number on the exterior carton.
  4. Carrier Handover: Ship the parcel using a reputable, trackable postal or courier service and provide the tracking code to our support desk.

5. Return Shipping Allocation & Logistics Destination

  • Discretionary / Change-of-Mind Returns: The customer is responsible for all return freight charges, postal fees, and applicable destination customs import tariffs.
  • Verified Defective or Erroneous Deliveries: If our verification confirms that an item arrived damaged in transit or differs materially from your order, Platform Administration will provide designated return shipping arrangements or reimburse standard postal return costs upon inspection.
  • Designated Return & Intake Facility:
    KateDeal Logistics & Operational Hub
    Department of Quality Inspection & Returns
    Uzhhorod, Zakarpattia Oblast, Ukraine
    Email: [email protected]

6. Intake Inspection Period & Refund Timelines

Upon physical arrival at our Uzhhorod operational center:

  • Intake Verification: Our quality assurance team inspects returned items within 2 to 5 business days of physical receipt to confirm completeness and condition.
  • Refund Authorization: Once approved, the refund instruction is transmitted to our acquiring payment gateway.
  • Settlement Timeline: Funds are returned via the original payment method within 5 to 14 business days, depending on your financial institution’s processing cycles and international clearing protocols.

7. Order Cancellations Prior to Dispatch

In-stock catalog orders may be cancelled without penalty within 2 hours of placement by contacting customer support. Once an order enters warehouse fulfillment, picking, or carrier dispatch manifests (1–3 business days), it cannot be intercepted in transit and must proceed through the standard post-delivery return procedure.