Shipping & Delivery Policy

Global Shipping & Order Fulfillment Architecture

At KateDeal, order fulfillment and international dispatch are orchestrated through a structured, multi-tier logistics framework designed to ensure cargo security, complete customs compliance, and predictable delivery timelines. With our primary logistics, quality inspection, and distribution facilities concentrated on the European continent—anchored by our central operational hub in Uzhhorod, Ukraine—we fulfill orders across Europe, North America, and worldwide destinations in full compliance with international consumer standards and Google Merchant Center fulfillment guidelines.

1. Order Processing, Inspection & Handling Windows

To eliminate shipping discrepancies and safeguard high-value hardware, all orders undergo standardized warehouse intake, verification, and export packing before carrier transfer:

• Standard In-Stock Products: Verified, packed, and transferred to freight carriers within 1 to 3 business days (Monday through Friday, excluding official public holidays).
• Made-to-Order & Custom-Fabricated Goods: Bespoke furnishings, customized architectural items, or specialized production equipment requiring tailored build and testing schedules follow specific lead times disclosed on their respective product sheets.
• Dispatch Notification: Immediately upon carrier manifest generation, an automated dispatch confirmation containing direct, cryptographically authenticated tracking links is emailed to your registered billing address.

2. Warehouse Locations & Regional Transit Windows

Our operational inventory and partner fulfillment nodes are strategically positioned within the European continental corridor. Transit durations depend directly on destination geography, border transit, and regional customs processing:

*Transit within neighboring Central/Eastern European countries typically concludes within 5–10 business days, while peripheral or island regions may require up to 20 business days depending on national postal handling.

3. Order Telemetry & Privacy-First Tracking Architecture

To uphold the highest data privacy standards and protect client records against automated scraping or unauthorized order enumeration, KateDeal does not host open, unauthenticated public tracking forms:

• Direct Tracking Link: Your official dispatch email provides a secure, one-click carrier tracking link displaying real-time telemetry directly from national and international carrier databases.
• Authenticated Account Portal: Registered clients can monitor real-time order history, delivery milestones, and downloadable invoices within their secure customer dashboard under My Account → Orders.
• Telemetry Activation: Please allow 24 to 48 hours following carrier pickup for initial barometric and checkpoint scans to synchronize across international logistics networks.

4. Customs Clearance, Declarations & Import Regulations

For international shipments crossing customs boundaries from our European logistics hub:

• All consignments travel with standardized international export documentation (CN22 / CN23 declarations or commercial invoices) itemizing Harmonized System (HS) tariff codes, net weight, and commercial valuation.
• Customs Duties & Import VAT: Depending on the de minimis thresholds of the destination country, parcels delivered outside the originating customs territory may be subject to local VAT, import duties, or customs administrative fees assessed by destination authorities upon arrival.
• Any applicable destination customs fees remain the responsibility of the consignee. KateDeal ensures export documentation is fully verified to expedite immediate border clearance.

5. Transit Insurance & Cargo Damage Protocols

Every commercial consignment dispatched through the KateDeal network is protected by comprehensive transit insurance:

• Intake Inspection: Upon receiving your shipment, inspect the exterior container prior to signing the carrier receipt.
• Damage Notification Window: If structural box damage or internal product impairment is detected, document the packaging, courier label, and damaged contents with clear photos/video.
• Filing Claims: Transmit your claim within 48 hours of delivery to [email protected]. Following carrier verification and claim approval, resolutions are processed via replacement dispatch or reimbursement under our Buyer Protection Program.

6. Undeliverable Parcels & Address Integrity

Buyers are responsible for providing complete shipping addresses, active postal codes, and reachable telephone numbers. If a consignment is returned due to address errors, failed courier attempts, or uncollected depot notices, reshipment costs will be assessed.