Contact Customer Support
Contact KateDeal Customer Support & Global Operations
Whether you require technical guidance on hybrid energy configurations, need assistance with an international order, or wish to onboard your manufacturing workshop to our marketplace, our specialized teams are here to assist you promptly.
Customer Care & Order Logistics
Assistance with tracking, dispatch scheduling, shipping telemetry, and general inquiries.
Email: [email protected]
Response time: Within 24 business hours
Technical Engineering & Warranty RMA
Pre-installation wiring schematics, inverter fault analysis, BMS parameters, and return-for-repair requests.
Email: [email protected] (Attn: Engineering Support)
Diagnostic response: 24–48 hours
B2B Partnerships & Vendor Registration
Manufacturer onboarding, wholesale pallet orders, and European craft workshop applications.
Email: [email protected]
Commercial review: 1–3 business days
Legal, Compliance & Data Privacy
Official regulatory notices, GDPR data requests, and compliance correspondence.
Email: [email protected]
Statutory processing: Within 30 days
Central Logistics & Operational Facility
KateDeal Logistics & Operational Hub
Department of Global Operations & Engineering Diagnostics
Uzhhorod, Zakarpattia Oblast, Ukraine
Operating Hours: Monday – Friday, 09:00 – 18:00 (EET / UTC+2)